IT Service Desk Analyst

Barry-Wehmiller Companies - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

10,001+ employees

About the position

The IT Service Desk Analyst at Barry-Wehmiller is responsible for providing exceptional support to internal customers regarding their PC and mobile device challenges. This role involves resolving incidents related to hardware and software, ensuring customer satisfaction through effective communication, and maintaining a high standard of service delivery. The analyst will work closely with a global support team and is expected to document resolutions and contribute to knowledge sharing within the team.

Responsibilities

• Provide world-class customer support for IT-related issues.
• Respond to incident tickets as the first level of support.
• Migrate and deploy PCs and PC images for users.
• Communicate effectively within a global support team.
• Prioritize and respond to ticketing incidents based on urgency.
• Document resolutions and communication history in the incident ticketing system.
• Diagnose and resolve PC and software problems for internal customers.
• Analyze root causes of issues and implement corrective solutions.
• Deploy new equipment to customers, ensuring proper setup and delivery.
• Collaborate with the infrastructure team to ensure efficient operations.
• Assist in resolving issues with server-based software products.
• Maintain security settings, antivirus, and application patches on PCs.
• Monitor PC performance and provide performance statistics and reports.
• Maintain an inventory of all hardware and software.
• Contact third-party support and PC equipment vendors as necessary.
• Stay updated on current IT trends and advancements.

Requirements

• An associate degree in business administration, computer science, or management information systems.
• 3-5 years of related work experience is preferred.
• CompTIA A+ certification is desired.
• Strong analytical and problem-solving abilities.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Excellent written and oral communication skills.
• Strong customer relationship skills.
• Proficient troubleshooting skills with IT hardware and software.
• Ability to conduct research into software issues and products.
• Strong organizational skills with attention to detail.

Nice-to-haves

• Experience working in a team-oriented, collaborative environment.

Benefits

• Full-time position with frequent overtime opportunities.
• On-call availability for support needs.
• Potential for travel up to 15% for remote support.