IT Service Desk Analyst

Emr Metal Recycling - Camden, NJ

Full-time - Entry Level

Camden, NJ

Waste Management and Remediation Services

About the position

The IT Service Desk Analyst at EMR USA Metal Recycling is a vital role within the IT team, responsible for providing technical support to employees and ensuring the smooth operation of various IT systems. This position focuses on hardware, software, networking, and telecommunication support, with an emphasis on customer service and effective communication. The analyst will handle service tickets, configure new devices, and promote information security practices, contributing to the overall efficiency of the organization.

Responsibilities

• Respond to and prioritize technical support requests for hardware, software, and networking issues.
• Image and configure desktop and laptop equipment according to company standards.
• Ensure excellent customer communication and follow-up to resolve issues to satisfaction.
• Document and update procedures related to installation, configuration, deployment, and maintenance.
• Promote and maintain information security practices within the business.
• Manage assigned projects and ensure timely completion.

Requirements

• Advanced knowledge of TCP/IP, LAN, and WAN networking.
• Strong problem-solving, critical thinking, and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent customer service and interpersonal communication skills.
• Experience working both independently and collaboratively within an IT team.
• Ability to learn and adapt to new processes and technologies quickly.
• High School Diploma or GED equivalent
• MCP and A+ certifications required.

Nice-to-haves

• Knowledge of ITIL, Citrix, 3CX or other VoIP systems.
• Experience with Microsoft Office 365, Microsoft Entra ID, and Intune.
• Familiarity with supporting proprietary technologies.

Benefits

• Health insurance
• Retirement plans with company match
• Wellbeing benefits
• Employee assistance program