IT Service Desk Analyst

$52,000 - $62,400/Yr

Zachary Piper Solutions - Boston, MA

Full-time - Entry Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

The IT Service Desk Analyst will provide Tier 1 support for a biotech company, focusing on incident management and inventory management for end-user computing devices, workstations, and AV equipment. This on-site role requires strong technical skills and the ability to troubleshoot various technology platforms.

Responsibilities

• Answer all inbound incidents via the IT ticket system.
• Deploy and replace workstation equipment in cubicles and offices.
• Perform all Tier 1 defined responsibilities including application installations, network account creation and updates, and level 1 troubleshooting.
• Support AV equipment used for conferences and perform routine checks of workstations to ensure all equipment is in place and functioning.

Requirements

• 3-5 years of service desk experience
• Strong usage and troubleshooting skills with Windows 10
• Experience with O365 Applications
• Familiarity with Azure tenant
• Knowledge of Active Directory
• Experience with desktop/laptop computers and workstation equipment
• Familiarity with technology platforms such as MacOS, iOS, Android, Linux, FreshService, SentinelOne, BeyondTrust, Zscaler, Automox, NinjaOne, uniFLOW
• Experience imaging and joining computers to Active Directory
• Ability to perform backup and restore of Windows user profiles
• Experience creating, modifying, and archiving network accounts.

Benefits

• Cigna medical insurance
• Dental insurance
• Vision insurance
• 401k with ADP
• Comprehensive benefits package