IT Service Desk Technician - Lakewood, CO

$54,080 - $56,160/Yr

Vivo Infusion - Lakewood, CO

Full-time - Mid Level

Onsite - Lakewood, CO

About the position

The IT Service Desk Technician at Vivo Infusion is responsible for providing on-site IT support in a fast-paced, customer service-oriented environment. This role involves troubleshooting technical issues, supporting employees, setting up clinic networks and endpoints, and ensuring high-quality customer service. The technician will work closely with management on various projects and provide mentorship to less experienced team members.

Responsibilities

• Provide tier 1 and 2 IT support by phone, in-person, and e-mail.
• Identify and troubleshoot complex problems with hardware, software, or network.
• Recognize and escalate more difficult issues while providing appropriate information.
• Perform Active Directory password resets and account provisioning, including new user equipment builds and decommissions.
• Uninstall/reinstall software applications as needed.
• Assist customers with navigation around applications.
• Log all call, on-site, and e-mail activity into the ticketing system.
• Conduct onsite equipment moves, setup, and replacement (cabling, phones, printers, computers, Wi-Fi, etc.).
• Utilize knowledge base documents and web searching to resolve issues.
• Set up new clinic networks and endpoints and perform cable management throughout the clinics.
• Provide a high level of customer support.
• Work with management on projects including planning, testing, and executing projects.
• Document unique solutions and provide mentorship to less experienced team members.

Requirements

• High School Diploma or equivalent required.
• Associate degree in Computer Science or related field preferred.
• Minimum of 3 years prior experience in an information technology environment with similar responsibilities required.
• Minimum of 1 year of customer service experience preferred.
• Highly proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory.
• Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi-Fi, Ethernet, firewalls, routers, and switches).
• Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange).
• Experience in setting up workstations and assembling equipment.
• Intermediate knowledge of login scripts, drive mappings, and folder permissions.
• Skilled in printing protocols.
• Experience working within HIPAA standards preferred.

Nice-to-haves

• Experience in a healthcare IT environment.
• Familiarity with ticketing systems for IT support.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching