IT Service Desk Technician - Level 2
Cio Technology Solutions•Tampa, FL
463d•$50,000 - $104,000
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About The Position
The IT Service Desk Technician - Level 2 is responsible for providing technical support and maintenance for computer desktops, servers, and associated peripherals in both cloud-hosted and on-premises environments. This role involves resolving customer-reported issues, installing hardware and software, and delivering general IT support services. The technician will monitor customer networks, perform maintenance activities, and escalate critical network alarms to Level 3 Systems Engineers, ensuring a positive customer experience in a dynamic work environment.
