Allegis Group - Ann Arbor, MI
posted 5 months ago
The IT Service Desk Technician position is a critical role within our organization, primarily functioning as a Tier I / Tier II IT Support specialist. This role is designed for individuals who possess excellent customer service skills and are adept at providing support through various channels, including phone and chat. Given the remote nature of the work, experience in phone and chat support is highly advantageous. The technician will be responsible for assisting users with their IT-related issues, ensuring that they receive timely and effective solutions to their problems. Candidates must demonstrate proficiency in both Windows and MacOS operating systems, as these are the primary platforms used by our clients. Experience with Linux is considered a plus, as it may enhance the technician's ability to support a wider range of user environments. Additionally, having a background in a scientific or academic setting is beneficial, although it is not a strict requirement. The role may also involve basic scripting tasks, so familiarity with scripting languages such as PowerShell, bash/zsh, or Python is advantageous. Overall, the IT Service Desk Technician will play a vital role in maintaining the efficiency of our IT services, ensuring that users can effectively utilize their technology resources. This position is ideal for individuals who are passionate about technology and customer service, and who are looking to grow their skills in a dynamic and supportive environment.