Allegis Group - Detroit, MI
posted 5 months ago
The IT Service Desk Technician position is a critical role within our organization, functioning primarily as a Tier I / Tier II IT Support specialist. This position requires a strong emphasis on customer service, as the technician will be the first point of contact for users experiencing technical issues. The ideal candidate will possess excellent communication skills, enabling them to assist users effectively through phone and chat support, which is particularly important given the remote nature of the work. Candidates must demonstrate proficiency in both Windows and MacOS operating systems, with a specific emphasis on MacOS experience, as this is a requirement for the role. Familiarity with Linux is considered a plus, as it may enhance the technician's ability to support a diverse range of user environments. Experience in a scientific or academic setting is also advantageous, although not mandatory, as it may provide valuable context for the types of issues encountered in those environments. Additionally, basic scripting skills are beneficial, particularly in languages such as PowerShell, bash/zsh, or Python. This skill set will enable the technician to automate routine tasks and improve overall efficiency in support operations. The role is designed for individuals who are eager to learn and grow within the IT support field, contributing to a collaborative team environment that prioritizes user satisfaction and technical excellence.