IT Service Desk Technician

$42,640 - $45,760/Yr

Advantage Surgical And Wound Care - El Segundo, CA

Part-time,Full-time - Entry Level

Hybrid - El Segundo, CA

Ambulatory Health Care Services

About the position

The IT Service Desk Technician at Advantage Surgical and Wound Care is a vital role responsible for maintaining and optimizing the organization's computer systems, networks, and servers. This position involves providing essential support to ensure the efficient and secure operation of the IT infrastructure, assisting end-users, and collaborating with senior administrators to enhance network performance. The ideal candidate is a proactive problem solver with a passion for technology, eager to learn and grow in a dynamic IT environment.

Responsibilities

• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Perform routine system updates, patches, and upgrades.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Assist in managing and troubleshooting network devices, including routers, switches, and firewalls.
• Help maintain network security protocols and access controls.
• Collaborate with senior administrators to optimize network performance and reliability.
• Provide technical support to end-users by troubleshooting hardware and software problems.
• Assist in setting up and configuring user accounts, email, and access permissions.
• Operate as IT helpdesk to resolve user issues in a timely manner.
• Assist in implementing and managing backup and disaster recovery solutions.
• Perform routine data backups and ensure data integrity.
• Participate in disaster recovery drills and testing.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Prepare reports on system performance and incident resolutions.
• Assist in implementing and enforcing security policies and protocols.
• Monitor system logs for security breaches and unauthorized access.
• Participate in security audits and vulnerability assessments.
• Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives.
• Assist in evaluating and recommending IT hardware and software purchases.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Strong understanding of computer systems, networking, and IT infrastructure.
• Familiarity with Windows and iOS/MacOS operating systems.
• Basic knowledge of virtualization technologies (e.g., VMware, Hyper-V).
• Proficiency in troubleshooting hardware and software issues.
• Good communication and interpersonal skills.
• Ability to work well in a team and independently.
• Strong problem-solving skills and attention to detail.
• Eagerness to learn and adapt to new technologies.
• Any relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Associate) is a plus.

Nice-to-haves

• Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Associate) is a plus.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off