IT Service Desk Technician

$45,760 - $45,760/Yr

Coforge - Sioux Falls, SD

Full-time

Sioux Falls, SD

Professional, Scientific, and Technical Services

About the position

The IT Service Desk Technician role at Coforge involves providing Level 2 technical support to clients, primarily through phone, email, and chat. The technician will be responsible for resolving end-user incidents, troubleshooting software, hardware, and basic network issues, and maintaining technical documentation. This position is a full-time contract opportunity based in Sioux Falls, SD.

Responsibilities

• Provide Level 2 support to the client.
• Identify and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email, and Chat.
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware, and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.

Requirements

• 1 year of experience in technical support (Required).
• Ability to commute to Sioux Falls, SD (Required).

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance