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IT Service Desk Technician

$49,920 - $49,920/Yr

Schupan & Sons - Kalamazoo, MI

posted 3 months ago

Full-time - Entry Level
Hybrid - Kalamazoo, MI
Fabricated Metal Product Manufacturing

About the position

The Service Desk Technician serves as the first point of contact for employees seeking technical assistance within the IT Operations team. This role is crucial for establishing positive relationships with end users and providing timely, professional customer service. The technician will handle various support requests, monitor ticket queues, and ensure effective communication while maintaining a high level of technical proficiency and customer service skills.

Responsibilities

  • Monitor support lines and ticket queues for issues
  • Clearly document requests in the ticketing system
  • Maintain accurate inventory of all assets
  • Provision and support mobile devices and workstations
  • Deploy and repair peripherals
  • Manage identities and permissions in Active Directory and Entra
  • Provide on-site and remote support to end users
  • Collaborate with outside support partners
  • Adhere to security practices and policies
  • Function within an industrial environment
  • Maintain regular and predictable attendance
  • Handle high stress situations
  • Continuously learn and adapt to new technologies
  • Perform other duties as assigned by the IT Operations Manager

Requirements

  • Minimum of 2 years related experience and/or training
  • Associates degree or other post-secondary education (preferred)
  • Thorough understanding of common computer systems and software

Nice-to-haves

  • Experience with ticketing systems
  • Knowledge of IT security practices
  • Familiarity with mobile device management

Benefits

  • Medical insurance
  • Dental insurance
  • Company paid employee only dental
  • Dental for dependents
  • Company paid core vision for employee and family
  • HSA
  • FSA
  • 401k
  • Company paid group life and AD&D
  • Voluntary life
  • Short and long-term disability
  • Fitness incentives
  • Wellness premium discount
  • Pet insurance
  • Paid parental leave
  • Tuition reimbursement
  • EAP
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