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Schupan & Sons - Kalamazoo, MI
posted 3 months ago
The Service Desk Technician serves as the first point of contact for employees seeking technical assistance within the IT Operations team. This role is crucial for establishing positive relationships with end users and providing timely, professional customer service. The technician will handle various support requests, monitor ticket queues, and ensure effective communication while maintaining a high level of technical proficiency and customer service skills.
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