IT Service Desk Technician
$49,920 - $49,920/Yr
Schupan & Sons - Kalamazoo, MI
posted 3 months ago
Full-time - Entry Level
Hybrid - Kalamazoo, MI
Fabricated Metal Product Manufacturing
About the position
The Service Desk Technician at Schupan and Sons serves as the first point of contact for employees seeking technical assistance. This role is crucial in establishing a positive relationship with end users and involves monitoring support lines, responding to requests, and providing both on-site and remote support. The technician is responsible for problem-solving, maintaining accurate documentation, and ensuring a high level of customer service in a fast-paced environment.
Responsibilities
- Monitor support lines and ticket queues for issues
- Clearly document requests in ticketing system
- Maintain accurate inventory of all assets
- Provision and support mobile devices and workstations
- Deploy and repair peripherals
- Manage identities and permissions in Active Directory and Entra
- Provide on-site and remote support to end users
- Collaborate with outside support partners
- Adhere to security practices and policies
- Maintain regular and predictable attendance
- Handle high stress situations
- Perform other duties as assigned by the IT Operations Manager
Requirements
- Minimum of 2 years related experience and/or training
- Associate's degree or other post-secondary education (preferred)
- Thorough understanding of common computer operating systems, networking concepts, and a wide variety of software applications
- Ability to interact positively, courteously, and professionally with employees
- Ability to communicate effectively with others, both verbally and in writing
- Analytical, organized, and detail oriented
Nice-to-haves
- Experience with ticketing systems
- Knowledge of mobile device management
- Familiarity with IT security practices
Benefits
- Parental leave
- Tuition reimbursement
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Short and long-term disability
- Fitness incentives
- Wellness premium discount
- Pet insurance
- Employee Assistance Program (EAP)
