IT Service Desktop Technician I
The Menninger Clinic•Houston, TX
339d
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About The Position
The position involves providing comprehensive IT support and services to customers, including handling calls, emails, and walk-up requests. The role requires thorough documentation of all interactions and issues, ensuring timely resolution in accordance with service level targets. The technician will also be responsible for the installation and support of various hardware and software, including computers, mobile devices, and network equipment. Additionally, the role includes user account management, provisioning IT resources for new hires, and maintaining skills as technology evolves.
