IT Service Intelligence and Performance Manager - TS/SCI w/Poly

About the position

We are seeking a highly skilled and motivated IT Service Intelligence and Performance Manager to join our IT Operations team. This role is crucial for maintaining the health and efficiency of our enterprise services, with a focus on Splunk, SCCM, Micro Focus, and 1E. The successful candidate will be responsible for monitoring service availability, performance, and issue remediation, as well as overseeing enterprise patching and performance analytics to ensure security compliance. Deliver simple solutions to complex problems as a Enterprise Tools Management Specialist at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

Responsibilities

• Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.
• Identify, analyze, and resolve issues related to these enterprise tools in a timely manner.
• Implement proactive measures to prevent service disruptions and optimize performance.
• Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.
• Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.
• Maintain accurate records of patching activities and verify the successful implementation of patches.
• Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.
• Generate regular reports on service performance, patching status, and security compliance.
• Provide insights and recommendations for performance improvements and security enhancements.
• Respond to and resolve incidents related to enterprise tools promptly.
• Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences.
• Collaborate with other IT teams to address complex problems and implement long-term solutions.
• Ensure all enterprise services meet security compliance requirements and industry best practices.
• Stay current with relevant security standards and updates, integrating them into enterprise tool management processes.
• Conduct periodic security assessments and audits to maintain compliance.
• Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.
• Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.
• Prepare and present reports to management on service performance and compliance status.

Requirements

• Bachelor of Arts/Bachelor of Science
• 5+ years of related experience
• Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus, and 1E.
• Strong knowledge of enterprise service monitoring, patch management, and performance analytics.
• Familiarity with security compliance standards and best practices.
• Excellent problem-solving skills with the ability to analyze complex issues and develop effective solutions.
• Strong communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
• Strong knowledge of cloud security principles and best practices.

Nice-to-haves

• Experience with scripting and automation tools is a plus.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• A proven track record focused on accomplishing the mission and using what is available to succeed.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from