IT Service Management Analyst

Allegis Group - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

10,001+ employees

Administrative and Support Services

About the position

The IT Service Management Analyst is responsible for organizing and managing the daily operations of the Linux OS team. This includes monitoring work queues, assigning incidents and work requests, approving change requests, managing OS patching processes, and ensuring compliance with standards and SLAs. The role also involves lifecycle management for Dell Servers and Red Hat subscriptions, as well as supporting Unix/Linux analysts to meet team and organizational goals.

Responsibilities

• Organize and manage the day-to-day work for the Linux OS team.
• Monitor work queues and assign incidents and work requests.
• Approve change requests and assign resources to projects.
• Manage OS patching process, schedule, and communication to customers.
• Update and manage the team SharePoint Site.
• Act as the primary business hours contact for the team.
• Oversee lifecycle management and support renewals for Dell Servers and Red Hat subscriptions.
• Manage and provide evidence for internal and external audits.
• Create Linux home directories and manage Security Webware (AD) group creation.
• Disable Unix access where appropriate.
• Generate reports from different systems as needed.

Requirements

• 3-5 years of hands-on experience with RHEL 7, 8 & 9.
• Experience with Microsoft Excel, including VLOOKUP and PivotTables.
• 3-5 years of experience managing technical teams' work queues, SLAs, and compliance with processes and standards.
• Working knowledge of Active Directory, LDAP/Kerberos, SUDO, NFS, Samba, DNS & DHCP.
• Experience starting and stopping services on Red Hat Linux servers.
• Familiarity with Red Hat Satellite, Red Hat Ansible, and VMWare vCenter is preferred.
• Experience with IT incident and change management tools such as Remedy.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience as a customer liaison or team leader for a technical operational team.
• Understanding of rules and regulations governing technology use, such as NERC CIP and Sarbanes-Oxley.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Voluntary Life Insurance & AD&D for employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, or Sick Leave