IT Service Management Knowledge Manager
University of South Carolina
459d•$54,165 - $81,247•Hybrid
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About The Position
The IT Service Management Knowledge Manager at the University of South Carolina is responsible for enhancing the delivery of IT services through effective knowledge management practices. This role involves creating and managing content for both internal and external customers, collaborating with various departments to identify knowledge needs, and ensuring the integrity and accessibility of knowledge assets within the ServiceNow platform. The position requires strong communication skills, a detail-oriented mindset, and a passion for improving processes and customer experiences.
