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IT Service Specialist
$38,938 - $46,717/Yr
Air-Serv Group - Dallas, TX
posted about 2 months ago
Full-time - Entry Level
Dallas, TX
1,001-5,000 employees
About the position
The IT Service Specialist is primarily responsible for providing comprehensive technical support to end-users for various devices including PCs, Android, and iOS. This role involves preparing devices for deployment, managing inventory, responding to service tickets, and troubleshooting issues to ensure smooth operations within the organization.
Responsibilities
- Receive, evaluate, refurbish and image returned devices.
- Record inventory and update changes in asset management system.
- Resolve tickets relating to computer, network, printer, smartphones, tablets, and hotspots.
- Receive calls regarding proprietary applications on mobile devices and determine cause for issues.
- Consult with manufacturers and vendors for troubleshooting or repairs as needed.
- Consult with other IT staff and elevate high priority problems to appropriate IT team members or vendor support teams as necessary for resolution.
- Accurately record, update and document requests and required information into the IT service desk system, log and track status changes, and follow-up reminders.
- Record resolutions for future reference, close tickets upon completion, and follow up on resolved requests to ensure user satisfaction.
- Other duties as assigned.
Requirements
- Ability to pass pre-employment screening.
- Previous Technical Support Role Experience.
- Ability to read/write/communicate in English language.
Nice-to-haves
- Bi-Lingual a plus!!
Benefits
- Work Life Balance!
- 75% Employer Contribution to Medical, Dental, and Vision insurance
- Health Savings Account with Employer Contribution
- Year-round Work & Paid Training
- Company Paid Life, Short-term, and Long-term Disability Insurance
- 401k with generous Company Match
- Paid Time Off (PTO) & Holiday Pay
- Flexible Spending & Health Savings Account
- Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
- Education Reimbursement Program
- Paid employee Referral program
