IT Service Specialist

$38,938 - $46,717/Yr

CSC ServiceWorks - Dallas, TX

Full-time - Entry Level

Dallas, TX

1,001-5,000 employees

Personal and Laundry Services

About the position

The IT Service Specialist at CSC ServiceWorks is responsible for providing comprehensive technical support to end-users across various devices, including PCs, Android, and iOS. This role involves preparing devices for deployment, managing inventory, responding to service tickets, and troubleshooting issues to ensure smooth operations within the organization.

Responsibilities

• Receive, evaluate, refurbish and image returned devices.
• Record inventory and update changes in asset management system.
• Resolve tickets relating to computer, network, printer, smart phones, tablets, and hotspots.
• Receive calls regarding proprietary applications on mobile devices and determine cause for escalation as needed.
• Consult with manufacturers and vendors for troubleshooting or repairs as needed.
• Consult with other IT staff and elevate high priority problems to the appropriate IT team member or vendor support teams as necessary for resolution.
• Accurately record, update and document requests and required information into the IT service desk system, log and track status changes and follow-up reminders, record resolutions for future reference, close tickets upon completion, and follow up on resolved requests to ensure user satisfaction.
• Other duties as assigned.

Requirements

• Experience in technical support for PC, Android, and iOS devices.
• Proficient in troubleshooting computer, network, printer, and mobile device issues.
• Familiarity with asset management systems and ticketing systems.
• Strong communication skills for consulting with users and vendors.

Nice-to-haves

• Experience with proprietary applications on mobile devices.
• Knowledge of imaging and refurbishing devices.

Benefits

• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program