Jpi - Fort Worth, TX
posted 4 months ago
The IT Service Technician at JPI plays a crucial role in ensuring the smooth operation of technology across various job sites. This position involves a variety of tasks that require adherence to standard JPI procedures and criteria, with periodic supervision. The technician will be responsible for resolving requests from associates through multiple channels including phone, email, chat, or in-person support. A significant aspect of this role includes the provisioning and de-provisioning of job site technologies, which necessitates travel to and from construction job sites. The technologies supported encompass enterprise Voice, Data, Video, Wireless, Cloud, and Security systems. The ideal candidate will have the opportunity to work with cutting-edge technologies, engage in innovative learning, and collaborate on projects with different business units within the organization, thereby expanding their knowledge and skills. Essential duties include fielding incoming incidents and service requests from associates, providing timely support, and setting up job site workstations with necessary equipment such as laptops, iPads, monitors, and routers. The technician will assist associates in resolving IT-related questions and provide targeted instructions to enhance their proficiency in using various computer systems and applications. There is also an opportunity to take on additional responsibilities related to network, server, and security infrastructure, which will further enhance the technician's skill set. The role requires a strong foundation in computer skills, including general networking knowledge, proficiency in Microsoft software, and advanced support for mobile devices. Effective communication is vital, as the technician must respond to requests for technical assistance promptly and exemplify the JPI company culture. Problem-solving skills are essential, as the technician will need to utilize industry-standard best practices, research alternative solutions, and manage their workload efficiently while meeting team goals. Documentation is also a key component of the role, as the technician will use Service Desk software to track transactions and maintain training materials for common issues.