IT Service Technician

Business Knowledge Services - Concord, NH

Full-time

Concord, NH

Professional, Scientific, and Technical Services

About the position

The IT Service Technician is responsible for providing comprehensive support for PC, desktop, network, and telecom services within a designated region. This role includes help desk support to address end-user inquiries and issues, as well as monitoring various systems such as LAN/WAN, servers, and applications. The technician must possess strong technical and analytical skills to resolve problems efficiently while collaborating effectively with the ITS team and business stakeholders.

Responsibilities

• Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams
• Deploying new and upgrading existing equipment & software
• Ability and means to travel on a flexible schedule as needed
• System Operations Processing and Monitoring
• First level response for assigned service tickets
• Managing projects, coordinating with business owners and 3rd party vendors
• Monitor scheduled system processes to ensure successful completion
• Investigate and resolve any monitoring issues that occur during scheduled shift
• Notify or escalate issues to Application Support and Infrastructure departments

Requirements

• 5 years of hands on experience working with and supporting Microsoft and networking environments
• Strong knowledge of current common infrastructure solutions and PC software products
• Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience
• ITIL Foundation Certification required
• Experience running and coordinating projects with minimal guidance
• Demonstrated relationship building skills to all staff levels throughout the organization (local and remote)
• Excellent problem resolution skills