Jpi Companies - Fort Worth, TX
posted 4 months ago
The IT Service Technician at JPI Companies plays a crucial role in ensuring the smooth operation of technology across various job sites. This position involves a variety of tasks that require adherence to standard JPI procedures and criteria. The technician will be responsible for resolving requests from associates through multiple channels including phone, email, chat, or in-person support. This role also includes the provisioning and de-provisioning of jobsite technologies, necessitating travel to construction sites. The technology supported encompasses enterprise Voice, Data, Video, Wireless, Cloud, and Security systems. The ideal candidate will have the opportunity to work with cutting-edge technologies, engage in innovative learning, and collaborate on projects with different business units within the organization, thereby expanding their knowledge and skills. In this role, the technician will field incoming incidents and service requests, providing timely and courteous support to associates, contractors, and consultants. Responsibilities include setting up and configuring job site workstations, which may involve laptops, iPads, monitors, printers, routers, and other necessary equipment. The technician will assist associates in resolving IT-related questions and provide targeted instructions to enhance their proficiency in using computer systems and applications. There is also the potential to take on additional responsibilities related to network, server, and security infrastructure, allowing for professional growth and development. The position requires a strong foundation in computer skills, including general networking knowledge (TCP/IP, VPN, DNS, DHCP, VLAN, 802.11), proficiency in Microsoft software (Windows, O365, Office Suite, AD, Project), and advanced support for mobile devices (iOS and Android). The technician must also be familiar with IT security applications and best practices, including NIST standards. Excellent communication skills are essential, as the technician will need to respond to requests for technical assistance promptly and effectively, ensuring that issues are resolved and associates are properly trained where necessary. The role also involves documentation responsibilities, including tracking transactions using Service Desk software and maintaining training materials for common workflows and issues.