IT Services - Account Manager (vCIO)

$50,000 - $70,000/Yr

First Call - Missoula, MT

Full-time - Mid Level

Missoula, MT

Professional, Scientific, and Technical Services

About the position

A dynamic and fast paced mixture of consulting and account management vCIO (virtual Chief Information Officers) provide strategic technology recommendations for proactively managed IT clients. vCIO's are strong at business-to-business relationships, can work with a wide variety of clients and industries, and have a strong team of IT professionals around them so they don't have to have all the answers. Your ability to understand and explain technical concepts as they relate to business demands is what's important in this position, not your ability to support, manage or install the technology itself.

Responsibilities

• Maintain strong business relationship with C level professionals and/or decision makers
• Understand client's business, high level operations, common industry technology needs, needs and pains
• Drive IT success: fewer IT issues, lower cybersecurity risk, IT solutions that meet their needs and boost their operations and a great experience when working with First Call's IT services.

Requirements

• Excellent oral & written communication
• Technical, Business, and Financial acumen
• IT background with a focus on implementation, consulting and/or design of technologies for businesses ranging from 10 - 500 users, including multi-site environments
• Translation of technical conversations into business conversations
• Business relationship development
• Vendor acumen
• Educator/Advisor/Consultant Attitude
• Professional Appearance

Nice-to-haves

• Solution Sets Understanding: Application and Cloud Services, Networking, Servers, Client Devices, Service Providers, VoIP Phone Systems, Network Administration and Security, Backup, Disaster Recovery, High Availability, Compliance, Supportability

Benefits

• Rich and flexible medical/dental with a Health Savings Account option
• Paid Vacation, Sick and Holiday time
• Retirement: 401k with 4% match and discretionary profit sharing
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Paid parking
• Kitchen, pool table, snacks and coffee
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance flexibility