IT Services Technician II

$50,565 - $60,674/Yr

City Of Dunedin - Dunedin, FL

Full-time - Mid Level

Dunedin, FL

About the position

The IT Services Technician II is responsible for the installation, monitoring, and support of various computer platforms, focusing on local area networks and microcomputers. This role includes providing software training, primarily on Microsoft Office 365, and assisting in establishing methods and procedures for desktop systems and mobile devices. The technician will also analyze and resolve hardware and software issues, maintain the IT help desk ticketing system, and support enterprise services within the city.

Responsibilities

• Installs and implements desktop computer systems hardware, software, and communications components.
• Provides end-user training on Microsoft Office 365 suite of products.
• Assists in establishing methods and procedures for desktop computer systems and mobile devices.
• Analyzes and determines information technology needs and prepares specifications for hardware and software.
• Builds, maintains, and deploys Windows 11 computer images for network connectivity.
• Maintains and deploys Apple mobile devices.
• Maintains Library desktops with Envisionware, Faronics Console, and Deep Freeze client products.
• Makes recommendations for improving workstation speed, reliability, and security.
• Analyzes and resolves hardware, software, and communications problems using diagnostic software.
• Maintains and monitors the IT Services' help desk ticketing system.
• Receives, researches, and responds to user inquiries, concerns, and complaints.
• Performs and maintains regular desktop computer system backups.
• Supports enterprise services and applications within the city.
• Assists as a system administrator for select networking devices.
• Detects and removes viruses and malware.
• Maintains and administrates the IT software licenses compliance program.
• Assists in planning and provision of Citywide training programs.
• Documents all procedures and policies for desktop computer system applications.

Requirements

• Bachelor's degree in computer science or relevant field.
• 3-5 years of experience in information technology support environment.
• Proficiency in MS Office 365 Suite, Windows 11 Professional, MS Server Active Directory, DNS, GPO, DHCP, and Adobe Acrobat.
• Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Trainer (MCT) for Teams and Office 365.

Nice-to-haves

• Experience with Avaya Phones and security cameras.
• Knowledge of emerging trends in information technology.

Benefits

• 3 medical insurance plans through Cigna
• Life Insurance and Long Term Disability
• Vision Care
• Annual & Sick Leave @ 5% of scheduled annual hours
• Defined Contribution Plan 401(a) with 8% City contribution
• 11 paid holidays
• Flexible work schedules
• Paid Parental Leave