IT Site Administrator

The Judge Group - Boston, MA

Full-time

Boston, MA

Administrative and Support Services

About the position

The IT Site Administrator will serve as a key member of the enterprise IT team, acting as a liaison to provide customer service and end-user support at the Veterans Home in Chelsea, MA. This role involves managing software and hardware, troubleshooting issues, and ensuring operational efficiency. The administrator will also document processes, maintain inventories, and contribute to the standardization of IT practices across the organization.

Responsibilities

• Maintain inventories of all client IT assets
• Implement client IT enterprise images for PCs (Desktop/Laptop)
• Install operating systems and software; patch systems and protect against viruses/malware
• Deploy, install, configure, and troubleshoot hardware (desktop/laptops)
• Assist with creating and maintaining all policies, procedures, and best practices
• Provide user-friendly, on-hand support to users in multiple locations
• Inform customers on the status of their requests and ensure customer satisfaction
• Handle tickets effectively within timeframes outlined in service level objectives
• Assist Telecom with movement of IP phones as required
• Act as the contact person for office wiring/cable installations
• Assist with local backup and restore processes
• Troubleshoot and resolve network issues
• Monitor and maintain the health and integrity of the network
• Install and maintain communication connections between workstations, printers, etc.
• Assist in server installation/maintenance and act as liaison between vendors and third-level support for LAN/WAN peripherals
• Work collaboratively with internal and external groups to improve overall customer service and support
• Perform timely response and support during scheduled and authorized non-business hours
• Clearly communicate and/or escalate any IT operations issues or disruptions to minimize user impact
• Complete all activities within EOTSS security policies and practices to ensure the safety and privacy of data.

Requirements

• Associate degree in Computer Science, Information Systems, Business Administration or related field, or equivalent work experience
• 5 years of IT support or help desk related experience in a healthcare or hospital setting
• 5 years of relevant experience in a collaborative, customer service-focused environment
• Understanding of WAN, LAN, and VPN network protocols such as TCP/IP
• Strong knowledge of network technologies involving LAN, WAN, and VPN
• Experience facilitating new user setups including phone setup, network port activation, and PC setup
• Excellent communication and writing skills
• Experience with at least one ticketing system, preferably ServiceNow
• Functional knowledge of Microsoft Office, Exchange, and O365 products
• Working knowledge of Active Directory/Microsoft Azure
• Hands-on experience with Microsoft Windows 10 and Server Operating Systems 2008 - 2016
• Basic IT security measures and requirements
• Basic Networking knowledge and understanding
• Basic Mobile Support - Apple iOS and Android.

Nice-to-haves

• Valid driver's license with a clean driving record and access to a vehicle