IT Site Support Technician I

$21 - $28/Yr

Moog - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Computer and Electronic Product Manufacturing

About the position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Our team in Corporate Group is looking for an IT Site Support Technician I to join them. You will report to the Regional IT Site Support Team Lead and will have an on-site, 1st shift work schedule in Gilbert, Arizona.

Responsibilities

• Diagnose, research, and resolve routine end-user issues, providing technical assistance and support to end users.
• Provide guidance and explain policies and procedures to end-users.
• Troubleshoot end-user PC, network, printing, hardware, software, and application issues, in a timely manner.
• Deployment of PC equipment and accessories.
• Installation and support of endpoint software.
• Conference Room diagnosis and support.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide on-demand support to users with immediate needs at any of our Tech bars.
• Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• May require support after-hours, in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred.
• At least 1 year of proven experience in an IT support role with heavy customer focus position and technical knowledge of a company's products and services.
• Experience working with company service desk software/tools, such as Bomgar, operating systems including Windows and Mac OS, as well as computer hardware, operating systems, and software applications.
• Possess Industry certifications Windows 7/10, CompTIA A+, CompTIA Net+, Dell proven professional is preferred.

Benefits

• Comprehensive medical, dental, and vision benefits on day one
• Flexible planned vacation
• 401K, profit share, and employee stock purchase options
• Tuition reimbursement program
• Inclusive company culture