IT Site Support Technician II

$26 - $31/Yr

Moog - Blacksburg, VA

Full-time - Mid Level

Blacksburg, VA

Computer and Electronic Product Manufacturing

About the position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. The IT Site Support Technician II will be part of the Corporate Group team, reporting to the Regional IT Site Support Team Lead, and will work onsite in Blacksburg, Virginia, on a 1st shift schedule.

Responsibilities

• Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
• Provide guidance and explain policies and procedures, as well as train on new technology to end-users.
• Troubleshoot end-user PC, network, printing, network issues, and application issues.
• Deployment of PC equipment and accessories, including installation and support of endpoint software.
• Conference Room technology diagnosis and support.
• Escalate issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide on-demand support to users with immediate needs at any of our Tech Bars.
• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
• Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.
• Liaise with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on-site support within assigned region.
• Provide onsite smart hands support for Server and Network related issues.
• Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred.
• At least 3 years of proven experience in an IT support role with heavy customer focus position and technical knowledge of a company's products and services.
• Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications.
• Possess Industry certifications CompTIA A+, CompTIA Net+, Dell proven professional is preferred.

Benefits

• Comprehensive medical, dental, and vision benefits on day one
• Flexible planned vacation
• 401K, profit share, and employee stock purchase options
• Tuition reimbursement program
• Inclusive company culture