IT Solutions Engineer

Stefanini - Greensboro, NC

Full-time - Mid Level

Remote - Greensboro, NC

251-500 employees

Professional, Scientific, and Technical Services

About the position

As a Senior Solution Engineer at Stefanini Group, you will be an integral part of a global team dedicated to the design, implementation, and support of the new Trucks Dealer Portal. This role emphasizes collaboration with Project Managers, Architects, and various leadership team members, ensuring that the solutions developed align with the company's architecture guidelines and quality requirements. You will work in a dynamic environment that values cross-functionality, inclusion, and innovation, promoting an agile mindset and methodologies. Your responsibilities will include leading the delivery of identified solutions that meet business needs, providing detailed functional and non-functional requirements, and developing comprehensive test plans. You will coordinate and conduct user acceptance and integration testing to ensure that all requirements are met before deployment. Close collaboration with Product teams is essential to guarantee that products and solutions are operational and effective. Additionally, you will participate in the Dealer Engagement Stable Team to gain insights into North America and Global TDP processes, acting as a Subject Matter Expert (SME) in the TDP area. Your role will involve identifying and proposing solutions and features that enhance the TDP product, as well as documenting and monitoring requirements for proposed updates, including legal and customer experience considerations. This position is based in Greensboro, NC, and offers a hybrid work environment, combining both in-office and remote work.

Responsibilities

• Lead in delivering identified solutions that support the business needs.
• Ensure that the solutions developed comply with given architecture guidelines, specifications, and business partner quality requirements.
• Provide detailed functional and non-functional requirements and specifications for proposed solutions including time and scope involved.
• Develop test plans, coordinate, and conduct user acceptance and integration testing of solutions to ensure the requirements are met before deployment to production.
• Work closely with Product teams to guarantee products and solutions are available and working properly.
• Participate within the Dealer Engagement Stable Team to understand the North America TDP processes and the Global TDP processes.
• Act as the Knowledge expert (SME) in the TDP area for End-to-End processes.
• Identify and propose solutions and features to fit the TDP product.
• Solve assigned issues together with the business.
• Document and monitor requirements needed to institute proposed updated requirements such as legal, customer experience, or other.

Requirements

• Bachelor's Degree in Business Information Systems or any related field.
• Superb communication and presentation skills.
• Excellent analytical, organizational, and problem-solving skills, with the ability to adapt to a dynamic project environment and execute multiple projects concurrently.
• Proven ability to manage stakeholder interests while managing conflicting priorities and business interests.
• Excellent interpersonal skills, relationship management skills, conflict resolution skills, and negotiation skills.
• Team collaborator and team player.
• Working knowledge of Adobe Experience Platform.
• Strong understanding of Extranets.
• Familiarity with IAM technologies and processes.
• Strong understanding of large datasets and relational databases.
• Expert level in writing user stories with acceptance criteria based on business requirements.
• Proficient in Microsoft Word, Excel, PowerPoint, Azure DevOps, and Visio.
• Strong understanding of the Agile methodology and experience with Cross Functional Collaboration.
• Professional work experience in analyzing computer hardware and software.