IT Solutions Engineer

$75,000 - $95,000/Yr

Dowbuilt - Seattle, WA

Full-time - Entry Level

Seattle, WA

Construction of Buildings

About the position

The IT Solutions Engineer at Dowbuilt plays a crucial role in supporting the company's IT infrastructure and engineering solutions. This position involves maintaining and developing IT systems, including application support, incident response, and SaaS administration, to enhance operational efficiency across the organization. The engineer will collaborate with various departments to optimize workflows and ensure effective communication and problem resolution.

Responsibilities

• Accountable for punctual attendance in meetings and proactive communication of strategic directives.
• Support existing application assets, workflows, and automations.
• Develop and maintain the in-house Python codebase.
• Partner with other departments to optimize and develop new business workflows and data connections.
• Manage and support Dowbuilt's SaaS applications, ensuring comprehensive technical understanding.
• Provide end-user help desk support for local and remote employees.
• Resolve complex SaaS application issues by analyzing user requests and implementing solutions.
• Manage cyber security incidents in accordance with internal protocols.
• Serve as lead admin for Dowbuilt's SaaS applications, ensuring accurate record-keeping and software renewals.

Requirements

• Bachelor's degree in IT, Computer Science, or equivalent experience (3 years in IT position).
• Proficiency with MS Office Suite (Outlook, Excel, Word).
• Proficiency with Power Query Editor and PowerBI.
• Intermediate proficiency in Python coding and familiarity with API integration.
• Experience with applications such as Smartsheet, Egnyte, and Slack is preferred.
• Strong organizational skills and ability to manage competing deadlines.

Nice-to-haves

• Experience with SQL and data visualization tools.
• Customer service mindset and collaborative approach.

Benefits

• Competitive pay ($75,000-$95,000 annually).
• 100% paid medical, dental, vision, and basic life insurance for full-time employees.
• 401(k) retirement savings plan with employer profit-sharing contribution.
• 8 paid holidays each year.
• Paid Time-Off (PTO).
• Education reimbursement.
• Mentorship and career development opportunities.