IT Solutions Technician

HealthTronics - Austin, TX

Full-time - Entry Level

Austin, TX

Miscellaneous Manufacturing

About the position

HealthTronics is looking for a personable and proactive IT Solutions Technician I to join our Information Technology team and be the go-to guide for our end-users' technical needs. We're not looking for the stereotypical behind-the-screen techie. We need someone who's just as comfortable troubleshooting a VPN issue as they are explaining how it works to someone with zero tech knowledge. If mentoring others and making technology accessible gets you excited, we want to hear from you!

Responsibilities

• Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support.
• Troubleshoot, repair, and resolve issues with computers, mobile devices, and software.
• Deploy and set up technology equipment for new employees.
• Maintain and update the inventory of IT equipment, software, and licenses.
• Document service ticket statuses accurately and ensure proper follow-up.
• Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix).

Requirements

• High school diploma or equivalent required; Associate's degree preferred.
• A+ Certification or equivalent experience.
• Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
• Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting.
• Strong communication and interpersonal skills with a customer-service mindset.
• A proactive team player who is self-motivated and knows when to seek guidance.

Benefits

• 8 Company Paid Holidays, PLUS 2 Floating Holidays
• Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure.
• Generous Employee Referral Bonuses (Earn $3,000 for every radiologic technologist you refer to us after they're hired).
• 401(k) Plan with up to 5% match
• Medical, Dental, Vision, Disability, and Life Insurance Plan Options
• Supplemental Critical Illness Insurance
• Supplemental Accidental Injury Insurance
• Health and Wellness Rewards Program