People, Technology And Processes - Columbus, GA
posted 3 months ago
About the position
The IT Specialist/Customer Support position at Fort Moore, GA, is a critical role that involves providing first-line technical support to end-users. The successful candidate will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring that all service requests, incidents, and problems are managed effectively and efficiently. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service. The IT Specialist will also offer guidance and training to users on the efficient use of IT systems and tools, enhancing their overall experience and productivity. In addition to technical support, the role encompasses network operations, where the specialist will monitor and maintain the network infrastructure to ensure high availability and performance. Troubleshooting network-related issues, including connectivity, latency, and security vulnerabilities, is a key responsibility. The IT Specialist will implement network upgrades, patches, and configurations in accordance with organizational standards and security protocols, ensuring that the network remains secure and efficient. The position also involves systems administration, where the specialist will administer and maintain servers, storage solutions, and virtual environments. Responsibilities include performing system backups, restores, and disaster recovery planning, as well as ensuring compliance with Department of Defense (DoD) policies and guidelines through regular updates and security patches. Data administration is another critical aspect of the role, requiring the management and maintenance of databases to ensure data integrity, availability, and security. The IT Specialist will perform data migrations, backups, and recovery operations, collaborating with other IT teams to optimize data storage and retrieval processes.
Responsibilities
- Provide first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues.
- Manage service requests, incidents, and problems, ensuring timely and effective resolution.
- Offer guidance and training to users on the efficient use of IT systems and tools.
- Monitor and maintain network infrastructure, ensuring high availability and performance.
- Troubleshoot network-related issues, including connectivity, latency, and security vulnerabilities.
- Implement network upgrades, patches, and configurations in line with organizational standards and security protocols.
- Administer and maintain servers, storage solutions, and virtual environments.
- Perform system backups, restores, and disaster recovery planning.
- Ensure that all systems are compliant with DoD policies and guidelines, including regular updates and security patches.
- Manage and maintain databases, ensuring data integrity, availability, and security.
- Perform data migrations, backups, and recovery operations.
- Collaborate with other IT teams to optimize data storage and retrieval processes.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 3-5 years of experience in IT support, network operations, systems administration, or data administration.
- Previous experience in a classified environment with a focus on DoD IT operations is highly desirable.
- Proficiency in diagnosing and resolving technical issues across various platforms, including Windows, Linux, and network environments.
- Strong understanding of TCP/IP, DNS, DHCP, and other networking protocols.
- Experience with systems administration tasks, including user management, file permissions, and server maintenance.
- Familiarity with database management and administration, including SQL, backup, and recovery.
Nice-to-haves
- CompTIA A+, Network+, or Security+.
- Microsoft Certified: Azure Administrator Associate or equivalent.
- Cisco Certified Network Associate (CCNA) or equivalent.
- ITIL Foundation or equivalent.
