People, Technology And Processes - Fort Meade, MD
posted 3 months ago
About the position
The IT Specialist/Customer Support role at People Technology and Processes LLC is a critical position based in Fort George G. Meade, MD, requiring a Secret security clearance. This position involves providing first-line technical support to end-users, diagnosing and resolving a variety of hardware, software, and network issues. The specialist will manage service requests, incidents, and problems, ensuring that all issues are addressed in a timely and effective manner. Additionally, the role includes offering guidance and training to users on the efficient use of IT systems and tools, thereby enhancing user experience and productivity. In terms of network operations, the IT Specialist will monitor and maintain the network infrastructure to ensure high availability and performance. This includes troubleshooting network-related issues such as connectivity, latency, and security vulnerabilities. The specialist will also be responsible for implementing network upgrades, patches, and configurations in accordance with organizational standards and security protocols. The role extends to systems administration, where the specialist will administer and maintain servers, storage solutions, and virtual environments. Responsibilities include performing system backups, restores, and disaster recovery planning, while ensuring compliance with Department of Defense (DoD) policies and guidelines through regular updates and security patches. Data administration is another key aspect of this position, where the IT Specialist will manage and maintain databases, ensuring data integrity, availability, and security. This includes performing data migrations, backups, and recovery operations, as well as collaborating with other IT teams to optimize data storage and retrieval processes. The ideal candidate will have a strong background in IT support, network operations, systems administration, and data administration, with a focus on DoD IT operations in a classified environment being highly desirable.
Responsibilities
- Provide first-line technical support to end-users, diagnosing and resolving hardware, software, and network issues.
- Manage service requests, incidents, and problems, ensuring timely and effective resolution.
- Offer guidance and training to users on the efficient use of IT systems and tools.
- Monitor and maintain network infrastructure, ensuring high availability and performance.
- Troubleshoot network-related issues, including connectivity, latency, and security vulnerabilities.
- Implement network upgrades, patches, and configurations in line with organizational standards and security protocols.
- Administer and maintain servers, storage solutions, and virtual environments.
- Perform system backups, restores, and disaster recovery planning.
- Ensure that all systems are compliant with DoD policies and guidelines, including regular updates and security patches.
- Manage and maintain databases, ensuring data integrity, availability, and security.
- Perform data migrations, backups, and recovery operations.
- Collaborate with other IT teams to optimize data storage and retrieval processes.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 3-5 years of experience in IT support, network operations, systems administration, or data administration.
- Previous experience in a classified environment with a focus on DoD IT operations is highly desirable.
- Proficiency in diagnosing and resolving technical issues across various platforms, including Windows, Linux, and network environments.
- Strong understanding of TCP/IP, DNS, DHCP, and other networking protocols.
- Experience with systems administration tasks, including user management, file permissions, and server maintenance.
- Familiarity with database management and administration, including SQL, backup, and recovery.
Nice-to-haves
- CompTIA A+, Network+, or Security+ certifications.
- Microsoft Certified: Azure Administrator Associate or equivalent.
- Cisco Certified Network Associate (CCNA) or equivalent.
- ITIL Foundation or equivalent.
