IT Specialist (Customer Support)

$57,913 - $88,752/Yr

U.S National Park Service - Quincy, MA

Part-time,Full-time - Mid Level

Quincy, MA

Waste Management and Remediation Services

About the position

The IT Specialist (Customer Support) position at the U.S. National Park Service involves providing technical support and assistance across multiple national parks. The role requires diagnosing and resolving IT-related issues, installing and configuring software and hardware, and delivering customer support services. The position is part-time or full-time and involves travel to various park locations in Massachusetts.

Responsibilities

• Provides assistance and support for assignments and projects related to customer support services.
• Diagnoses and resolves recurring problems in response to customer-reported incidents.
• Reports, responds to, and resolves customer requests.
• Installs, configures, and tests software on customer workstations.
• Installs, configures, upgrades, and troubleshoots hardware and software components.
• Assists teams responsible for planning and delivering a full range of customer support services.
• Presents formal and informal training, guidance, and assistance to customers.

Requirements

• U.S. Citizenship required.
• Valid driver's license required to operate a government vehicle.
• IT-related experience demonstrating competence in attention to detail, customer service, oral communication, and problem-solving.
• One year of specialized experience equivalent to the GS-05 level resolving customer IT problems, or a related graduate degree.

Nice-to-haves

• Experience in project management.
• Leadership skills.
• Strong communication skills.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to a range of benefits designed for federal careers.