United States Department of Justice - Washington, DC
posted 20 days ago
Full-time - Mid Level
Washington, DC
Justice, Public Order, and Safety Activities
About the position
The IT Specialist (INFOSEC/CUSTSPT) position serves as a Supervisory IT Program Manager within the Department of Justice, specifically in the Office of the Chief Information Officer. This role focuses on providing high-level IT customer service, strategic planning, and governance of hardware and software services for executives, ensuring effective support and satisfaction in IT service delivery.
Responsibilities
- Providing dynamic and complex IT customer service to high level executives.
- Evaluating end-user requirement data and proposed customer service models to enhance customer satisfaction.
- Strategically planning and governing the delivery of hardware and software services to high level executives.
- Scheduling and directing staff meetings with Senior Leaders to analyze problem areas and evaluate customer service support effectiveness.
Requirements
- Attention to Detail: Thorough and conscientious in work performance.
- Customer Service: Ability to assess client needs and provide quality service.
- Oral Communication: Effective expression of information to individuals or groups, considering audience and context.
- Problem Solving: Identifying problems and using sound judgment to generate and evaluate alternatives.
Benefits
- Reasonable accommodation for applicants with disabilities.
- Direct-Hire Authority for certain hard-to-fill occupational fields.
