IT Sr Product Manager

$112,819 - $163,592/Yr

CommonSpirit Health - Englewood, CO

Full-time - Mid Level

Englewood, CO

Hospitals

About the position

The Senior Product Manager at CommonSpirit Health is responsible for providing application technology expertise and direction in the development and implementation of complex, enterprise-wide projects. This role involves leading cross-functional teams, troubleshooting complex issues, and ensuring the delivery of functional applications that meet business objectives. The Senior Product Manager acts as a subject matter expert, collaborates with stakeholders, and drives continuous process improvement to enhance customer satisfaction.

Responsibilities

• Deliver or lead the design, development, support, and maintenance of functional applications and information support processes.
• Manage high complexity project assignments including application design and configuration build.
• Interact with the customer user community to secure business requirements and translate technical requirements.
• Develop or lead test plan development for new application functionality from a technical perspective.
• Lead resolution of high complexity issues requiring technical expertise and engage in problem management activities.
• Complete tasks and documentation within committed timeframes and communicate effectively across teams and management levels.
• Lead technical analysis discussions and assist with conducting review sessions for approvals.
• Maintain knowledge management artifacts and lead transition to operations functions post-implementation.
• Receive training on applications during the implementation of new solutions, upgrades, and fixes.
• Lead Product Release management functions including developing test plans and facilitating end user acceptance testing.
• Develop overall project task lists, estimates, and resource plans for complex solutions.
• Interact daily with the user community and collaborate with multiple stakeholders on problem management and project delivery.
• Provide guidance, training, and problem-solving assistance to team members and operational support teams.
• Lead continuous process improvement activities to enhance customer satisfaction.
• Involved in the development of service level agreements (SLAs) and monitor deviations.

Requirements

• Bachelor's degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
• 5+ years of experience required.
• 10+ years of experience working in IT as an Application Systems Analyst or Technical Analyst role.
• Excellent writing/documentation and communication skills.
• Fast learner, quality-conscious, and committed to providing exceptional customer service.
• Knowledge of troubleshooting hardware and software.
• Experience working with project life cycle or project management methodologies required.
• 6 or more years of application support, implementation, or development experience in a hospital or medical-related industry is required.
• Expert level understanding of leading business and technology partners through deployment and implementation life cycles.
• Advanced understanding of technology projects and concepts as they relate to high-level business objectives.