IT Strategy Consultant

Wolf Consulting S.A.S. - Monroeville, PA

Full-time - Mid Level

Hybrid - Monroeville, PA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The IT Strategy Consultant at Wolf Consulting will provide strategic IT leadership and guidance to clients, aligning technology initiatives with business objectives to drive growth, efficiency, and innovation. This hybrid role involves managing client relationships, expanding service offerings, and participating in strategic discussions to ensure client satisfaction and retention.

Responsibilities

• Manage the business relationship with clients ensuring a level of client satisfaction and engagement.
• Grow existing client direct service recurring revenue by expanding value and service.
• Grow existing client direct service non-recurring revenue by expanding the services provided.
• Participate in strategic business discussions with clients, focused on setting clear direction and achieving long term success.
• Assist as needed to resolve client concerns and collection matters.
• Participate in Informational Briefings and other client events, including content selection, scheduling, promotion, registration, presentation, and post-event follow-up.
• Contribute and adhere to the development of the Standard Operating Procedures (SOPs) for the Client Success Department.
• Participate in annual client price increase process.
• Participate in review of clients' profitability and implementation of any necessary corrective actions.
• Contribute to continuous process improvement activities for the department, training, hardware, software, vendors, etc.
• Document work performed, including: a detailed description of the work performed, time worked, and any follow-up required.

Requirements

• Bachelor's degree or master's degree in the field of business, computers, network administration or Information Technology, or equivalent experience and/or training is preferred.
• 7+ years of experience working with small and mid-size businesses in a Managed Services Provider (MSP) environment is preferred.
• 5+ years of experience in performing technical account management and/or vCIO duties is preferred.
• Strong knowledge of computer networking and computer infrastructure technologies, and computer support needs for small and midsize businesses.
• Sales level experience with remote monitoring and management software, ticketing, and quoting systems.
• Experience with Microsoft Office software.
• Outstanding consultative selling abilities and excellent interpersonal skills with C-level customers and business partners.
• Excellent presentation skills.
• Strong oral and written communication skills, including ability to communicate technical information to non-technical personnel.
• Ability to work independently, but also as a strong supportive team member.
• Ability to handle frequent pressures, including demanding client contact, meeting time deadlines, and multitasking is required.

Nice-to-haves

• Sandler Selling System training, experience and certification is helpful.
• Sales level certifications for various hardware and software products are helpful.

Benefits

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Profit sharing