IT Supervisor Senior (Current CTM Employees Only)

$42 - $54/Yr

City of Austin, TX - Austin, TX

Full-time - Mid Level

Austin, TX

Justice, Public Order, and Safety Activities

About the position

Oversees the daily operations of the Network, Infrastructure & Operations (NIO) - Local Area Network (LAN) team, ensuring that the COA Enterprise LAN runs efficiently and securely. You will manage and mentor IT staff members, coordinate with other departments to align technology with business needs, and lead projects that improve COA IT infrastructure. Additionally, the position is responsible for troubleshooting complex technical issues, implementing IT policies, and staying updated on technological advancements to guide strategic decisions. Position will require on-site presence as needed, and on-call rotation.

Responsibilities

• Provides advanced technical leadership on integrating complex existing or new information system technologies
• Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service
• Lead the coordination and participation with other City departments, project teams and agencies
• Develops training programs, guides and trains staff on work procedures and operating instructions
• Develops and prepares management and productivity reports, studies and analyses
• Prepares operating budgets and reviews ongoing expenditures
• Develops short and long range goals and monitors performance results
• Prepares, reviews and approves documentation for procurement
• Ensures compliance with City of Austin personnel, security and department procedures
• Researches complex commercial products for possible use

Requirements

• Graduation with a Bachelor's degree from an accredited college or university plus two (2) years of leadership or supervisory experience in a field related to the job
• Experience may substitute for education up to four (4) years

Nice-to-haves

• Experience leading and managing a network infrastructure team
• Experience diagnosing and resolving complex technical issues within the IT environment, with a strong expertise preference in Cisco and Meraki technologies
• Experience managing a network infrastructure upgrades or implementation projects
• Ability to travel to more than one work location

Benefits

• Medical
• Paid leave time
• Great retirement plan
• Training opportunities