IT Supervisor

$85,000 - $95,000/Yr

Confidential - Franklin, OH

Full-time - Mid Level

Franklin, OH

About the position

The IT Supervisor is responsible for managing the daily IT infrastructure of the organization, ensuring stable operations and compliance with corporate IT guidelines. This role involves overseeing IT staff and systems, participating in local and global projects, and maintaining key functional areas such as network and server infrastructure. The IT Supervisor will also implement security protocols and manage vendor relationships to support the organization's IT needs.

Responsibilities

• Coordinate with the corporate IT Manager and the Corporate Infrastructure Manager, providing updates and seeking direction regularly.
• Provide day-to-day operational supervision of staff, including call monitoring and ticket performance review.
• Lead and mentor a cross-functional team, fostering collaboration with operations, engineering, and production teams.
• Participate in local or corporate projects, occasionally serving as a technical project lead.
• Coordinate with the Corporate IT manager and the Finance team to support and monitor the IT budget.
• Oversee IT systems (network, servers) and OT systems (SCADA, PLCs, MES) to ensure continuous production support.
• Recognize problems, develop recommendations and solutions, and perform or oversee corrections within the assigned specialty.
• Assist and perform troubleshooting, identify root causes, and provide technical support when needed.
• Implement and maintain robust security protocols to protect both IT and operational technology assets, ensuring compliance with industry standards (ISO, NIST).
• Identify security risks and coordinate their remediation.
• Manage responses to security incidents and monitor/enforce security procedures.
• Promote and increase security awareness and training within the company.
• Manage relationships with vendors, ensuring service level agreements are met.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or related field preferred.
• 5 years of experience in IT, with 3 years in a manufacturing or automation environment.
• Knowledge of network segmentation and architecture, virtual server environments (VMware), service desk, and hands-on experience in troubleshooting hardware issues and application support related to O365/Windows environments.

Nice-to-haves

• Experience organizing a busy and varied workload.
• Self-motivation and strong time management skills.
• Ability to stay calm and polite under pressure.
• Experience in making sound and logical judgments.

Benefits

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Professional development assistance