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Insight Global - Kansas City, MO
posted 2 months ago
Full-time - Mid Level
Kansas City, MO
Administrative and Support Services
About the position
The IT Supervisor role at Insight Global involves overseeing a team of IT professionals within the workers compensation insurance industry. This position requires a blend of technical expertise and strong leadership skills to manage projects, support team development, and ensure the reliability of IT infrastructure.
Responsibilities
- Supervise and lead a team of IT professionals, providing guidance and support.
- Manage individual IT projects, ensuring timely and successful completion.
- Conduct regular one-on-one meetings with team members to discuss progress, address concerns, and promote professional development.
- Oversee IT infrastructure, providing on-premises support and ensuring system reliability.
- Develop and implement IT policies to enhance operational efficiency and security.
- Handle incident management responses and ensure timely resolution of IT issues.
- Maintain vendor relationships and manage software and network systems.
- Utilize technical proficiency in Office 365, VMWare, Active Directory, Data warehousing, Azure, Power BI, and ETL processes.
- Administer and troubleshoot ticketing systems, with experience in SpiceWorks being a plus.
- Stay current with industry trends and advancements to continuously improve IT practices.
Requirements
- 2+ years of supervisory experience in IT department
- 5+ years of experience in IT, including work with vendors, software, and network systems
- Experience in providing on-premises support and managing IT infrastructure
- Skilled in developing various IT policies
- Capable of managing projects and handling incident management responses
- Proficient in Office 365, VMWare, Active Directory, Data warehousing, Azure, Power BI, and ETL processes
- Ticketing experience - Client uses SpiceWorks
- Bachelor's degree in computer science or related fields
Nice-to-haves
- ITIL or ITSM certifications are a bonus
- Friendly, approachable personality skilled in developing others
- Ability to foster a collaborative and inclusive environment
