IT Supervisor

$85,000 - $95,000/Yr

VMware - Franklin, OH

Full-time - Mid Level

Franklin, OH

Publishing Industries

About the position

The IT Supervisor is responsible for managing the daily IT infrastructure of the organization, ensuring stable operations and compliance with corporate IT guidelines. This role involves overseeing IT staff and systems, participating in local and global projects, and implementing security protocols to protect IT and operational technology assets. The IT Supervisor will also troubleshoot hardware and software issues, manage vendor relationships, and support the IT budget.

Responsibilities

• Coordinate with the corporate IT Manager and the Corporate Infrastructure Manager, provide updates, and seek direction on a regular basis
• Provide day-to-day operational supervision of staff to include call monitoring and ticket performance review
• Lead and mentor a cross-functional team, fostering collaboration with operations, engineering, and production teams
• Participate in local or corporate projects; may serve as a technical project lead on occasions
• Coordinate with the Corporate IT manager and the Finance team to support and monitor the IT budget
• Oversee IT systems (network, servers) and OT systems (SCADA, PLCs, MES) to ensure continuous production support
• Recognize problems, develop recommendations and solutions, perform, and/or oversee corrections within the assigned specialty
• Assist and perform troubleshooting, identify root causes, provide technical support when needed
• Implement and maintain robust security protocols to protect both IT and operational technology assets, ensuring compliance with industry standards (ISO, NIST)
• Identify security risks and coordinate their remediation
• Manage responses to security incidents
• Monitor and enforce security procedures
• Promote and increase security awareness and training within the company
• Manage relationships with vendors, ensuring service level agreements are met

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or related field preferred
• 5 years in IT, with 3 years in a manufacturing or automation environment
• Knowledge of network segmentation and architecture, virtual server environments (VMware), service desk, and hands-on experience in troubleshooting hardware issues
• Experience with application support related to O365/Windows environments
• Strong time management skills and ability to stay calm under pressure

Nice-to-haves

• Experience organizing a busy and varied workload
• Self-motivation
• Ability to make sound and logical judgments

Benefits

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Professional development assistance