Chinquapin Trust Company - Kansas City, MO
posted 4 months ago
The IT Support Analyst at Chinquapin Trust Company plays a crucial role in providing day-to-day technical assistance and support to both team members and clients. This position is designed for individuals who are eager to learn and adapt to various IT technologies, managing daily technical support needs while also contributing to special IT-related projects. The role is hybrid, allowing for a mix of in-office and remote work depending on the current IT needs and projects. Key responsibilities include installing and configuring software on workstations and servers, preparing and configuring laptops, monitors, docking stations, and other necessary equipment for new team members. The IT Support Analyst will deliver technical support both on-site and remotely, utilizing various access methods to ensure that team members and clients receive the assistance they need. Additionally, the analyst will be responsible for creating and maintaining technical procedures and documentation, working with software and hardware vendors to address product-related issues, and supporting team members and clients in understanding key application features. This position requires a minimum of two years of experience in providing technical support to end-users, with proficiency in Microsoft Windows and Microsoft 365 applications. Familiarity with macOS and iOS, as well as programming languages such as C#, .NET, Java, Python, and JavaScript, is essential. Experience with the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI, is also required. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to exceptional customer service.