IT Support Analyst (Contractor)

$72,800 - $114,400/Yr

Gamechanger - New York, NY

Full-time - Entry Level

New York, NY

Performing Arts, Spectator Sports, and Related Industries

About the position

The IT Support Analyst at GameChanger is responsible for providing technical support and troubleshooting various onsite tasks to ensure seamless daily operations. This role involves resolving technical issues, managing hardware and software installations, and supporting IT infrastructure in a collaborative and fast-paced tech environment.

Responsibilities

• Provide on-site, desk-side technical support for teammates, including troubleshooting hardware, software, and network issues.
• Respond to help desk tickets and service requests in a timely manner, aiming to resolve issues on first contact.
• Set up, maintain, and troubleshoot workstations, monitors, mobile devices, printers, and other peripherals.
• Deploy, configure, and maintain operating systems and essential software on both Windows and macOS devices.
• Manage hardware inventory, ensuring devices are updated, repaired, and replaced as needed to avoid disruption in operations.
• Provide user training and guidance on software applications and new technology implementations.
• Monitor and troubleshoot network connectivity and performance.
• Collaborate with the IT team on routine maintenance and updates to network infrastructure.
• Assist in the deployment of new IT systems and upgrades, ensuring minimal disruption to employees.
• Develop and maintain IT support documentation, including FAQs, troubleshooting guides, and user manuals.
• Conduct training sessions to ensure employees are comfortable with IT resources and can perform basic troubleshooting independently.

Requirements

• 2+ years of experience in an IT support or help desk role, preferably in a tech or medium-to-large organization.
• Proficiency with macOS operating systems, Google Workspace, Okta, as well as experience with common office applications and cloud-based platforms.
• Familiarity with network fundamentals, including TCP/IP, DNS, and VPNs.
• Strong problem-solving skills, with an emphasis on customer service and professionalism.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with excellent organizational skills.

Benefits

• Competitive hourly rate between $35 and $55.
• Remote-first work environment.
• Opportunity to work in a dynamic tech company focused on youth sports.