Unclassified - Temecula, CA
posted 4 months ago
The IT Support Analyst position is a critical role within our organization, designed to provide comprehensive IT support to all end users. This position is situated in a well-known company that values a great work environment and offers significant opportunities for growth. The successful candidate will be responsible for maintaining the productivity and efficiency of the company's IT resources and equipment. This includes supporting both Windows and Mac OS X computers, as well as mobile iOS devices. The role requires a solid understanding of basic network support, specifically LAN/WAN configurations, to ensure seamless connectivity and functionality across the organization. In this role, the IT Support Analyst will engage in various tasks, including the installation, configuration, maintenance, and troubleshooting of Windows-based desktops and Mac OS X computers. The analyst will also resolve technical problems related to desktop computing equipment and software, ensuring that all issues are addressed promptly and effectively. Utilizing a ticketing system, the analyst will track their efforts and document resolutions, which is essential for maintaining a high level of service and support. Additionally, the use of remote software will be necessary for assisting with the deployment and troubleshooting of both software and hardware issues. This position is ideal for individuals who thrive in a dynamic environment and are eager to contribute to the success of a stable organization. The company is committed to providing a supportive atmosphere where employees can grow and develop their skills while making a meaningful impact on the IT operations of the organization.