3 Reasons Consulting - Jacksonville, NC
posted 5 months ago
3 Reasons Consulting, LLC is seeking an IT Support Analyst to join our team in Jacksonville, NC. The IT Support Analyst will play a crucial role in our IT department by receiving, documenting, and processing IT support requests from users. This position requires the analyst to track IT support requests to completion, providing technical assistance to users to assess issues, offer resolutions, and escalate triaged issues to the next level of support as necessary. The analyst will be expected to report for duties as scheduled for rotating 8-hour shifts, including weekends, ensuring that our support services are available to meet the needs of our diverse customer base. The ideal candidate will possess an active Secret Security Clearance and a CompTIA Security+ CE certification. Additionally, candidates should have a minimum of 2 years of experience in providing help desk support for networks, web applications, software, and hardware within a Windows environment. Familiarity with Remedy for tracking support requests is essential. The role requires strong communication skills, both verbal and written, to effectively interact with users in person and over the phone. Experience in a call center environment, particularly in an enterprise setting, is a plus. Candidates should have experience in three or more of the following areas: PC technician roles, Microsoft Operating Systems (Windows 7 and above), managing peripheral devices, basic networking essentials, remote access technologies, and security systems. The ability to work with a diverse customer base and communicate effectively is critical to the success of the IT Support Analyst in this role.