IT Support Analyst I - Remote

Payment Systems for Credit Unions

Full-time - Entry Level

Remote

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The IT Support Analyst I position at Velera is a remote role focused on providing technical support and assistance to users within the organization. This entry-level position is designed for individuals looking to start their career in IT support, where they will engage with various technologies and help resolve user issues effectively. The role emphasizes a commitment to diversity, equity, and inclusion, ensuring that all employees feel valued and respected in their work environment.

Responsibilities

• Provide technical support to end-users via phone, email, and chat.
• Troubleshoot hardware and software issues for various systems and applications.
• Assist in the setup and configuration of new devices and software.
• Document support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and user experience.

Requirements

• Basic understanding of computer hardware and software systems.
• Strong communication skills to assist users effectively.
• Ability to troubleshoot technical issues and provide solutions.
• Familiarity with ticketing systems and support documentation.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of networking concepts and protocols.
• Familiarity with remote support tools.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision insurance
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care leave
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k with employer match
• Health Savings Accounts (HSA) with company contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program