IT Support Analyst I

Herriman, UT

Miscellaneous Manufacturing

About the position

Bullfrog Spas is the fastest growing manufacturer of premium hot tubs in the world and one of Utah's premier brands. Our mission is simple: create peaceful lives. This mission is delivered to our customers through our products. It equally applies to our valued team members. Today, our culture and the efforts of incredible and dedicated team members help to make this a reality.

Responsibilities

• Take the lead on reviewing IT Helpdesk tickets and either resolving them or assigning them to the appropriate team member for resolution
• Efficiently troubleshoot and fix common issues associated with hardware including Thin Clients, PCs and Laptops, Keyboards and mice, Barcode Scanners, Direct Thermal Printers, LaserJet Printers, Tablets (I.E. iPad, Microsoft Surface Devices), and VOIP Phone connectivity issues
• Work with users to collect information about problems; investigate user problems and identify their source; determine possible solutions; and test and implement solutions
• Provide remote support when needed
• Provide software installation and upgrades as needed
• Help track and maintain list of IT assets
• Run and terminate ethernet cabling when needed
• Respond to emergencies as needed outside of normal business hours (On Call)
• Other duties as assigned

Requirements

• A+ & Network + Certification(s)
• Associate's degree preferred but not required
• Basic understanding of Active Directory, networking principles, DNS, and DHCP
• At least 2 years' experience working in an IT Helpdesk role
• Experience in a manufacturing facility is helpful but not required
• Effectively multitask and work in a fast-paced environment
• Lift up to 50 lbs
• Work and communicate effectively in a team environment and be able to train end-users
• Establish and maintain protection of sensitive files, data, and resources with safeguards in accordance with company policies and legal requirements
• Thorough understanding of and ability to configure and use all Microsoft Operating Systems
• Knowledge of O365 & MS Office products