Systems Integration And Development, Inc (Sid) - Reston, VA
posted 4 months ago
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA, seeking an IT Support Analyst (Level 2). This full-time onsite position is based in the Reston, VA area. The IT Support Analyst will be responsible for providing hardware and software support for Windows desktops and laptops, ensuring that users have the necessary tools and resources to perform their jobs effectively. The role requires a proactive approach to troubleshooting and resolving technical issues, as well as a commitment to maintaining high standards of service delivery. In this position, the analyst will configure, test, and install printers, scanners, and network copier/printers, ensuring that all devices are functioning correctly and efficiently. The use of computer images to install and configure laptops and PCs is a key responsibility, as is ensuring that the latest approved BIOS and patches are applied to all PCs and laptops. The analyst will also support users with file shares and permissions issues, providing guidance and assistance to ensure smooth operations. Tracking, logging, and reporting each service request is essential for maintaining accurate records and ensuring that all issues are addressed in a timely manner. The IT Support Analyst may also be assigned additional duties as needed, contributing to the overall success of the IT support team and the organization as a whole.