D&H Distributing - Fresno, CA
posted 3 months ago
The IT Support Analyst position at D&H Distributing is a full-time role based in Fresno, CA, primarily focused on providing technical support and assistance to end-users. The Technology Service Center (TSC) is responsible for managing day-to-day ticketing and service requests, ensuring that end-user issues are addressed promptly and effectively. The role requires a commitment to first call resolution (FCR) and involves incident assignment and tracking to ensure that all issues are resolved in a timely manner. As an IT Support Analyst, you will provide both phone and onsite support for Windows systems, assisting users with various technical issues. This includes troubleshooting applications, operating systems, and peripherals, as well as providing equipment and cabling support at the Distribution Centers. You will be responsible for installing and tearing down IT equipment as needed, utilizing the ServiceNow ticketing system to manage and escalate incidents appropriately. In addition to technical support, the role involves deploying and maintaining computer systems, IP phones, scanners, and other peripherals. You will also be tasked with building, maintaining, and imaging desktop hardware, as well as testing new applications and operating systems for compatibility. Ensuring the accuracy of the asset management library and assisting with the boxing and shipping of equipment are also part of your responsibilities. The position may require travel to Distribution Centers as needed, and you will be expected to work a schedule that includes Sunday evenings and weekday evenings.