IT Support Analyst

Cormac Corporation - Leesburg, VA

Full-time

Leesburg, VA

Professional, Scientific, and Technical Services

About the position

CORMAC is seeking an IT Support Analyst to provide essential technical support to employees and customers. This role is vital to the IT department, requiring a proactive individual who is eager to learn and grow within the organization. The analyst will be responsible for troubleshooting technical issues, maintaining IT documentation, and ensuring effective communication with end-users.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and Zendesk.
• Troubleshoot and resolve hardware, software, and network-related issues promptly.
• Log and track support tickets, ensuring timely resolution and excellent communication with end-users.
• Collaborate with the team to escalate and resolve complex technical problems.
• Assist with software installations, updates, and configurations.
• Maintain and update documentation related to IT procedures.
• Maintain an inventory of IT assets and track their status.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience with Windows and Mac OS, knowledge of Active Directory, Microsoft Office, VPN, basic networking and security.
• 1-3 years' experience in technical support or IT support role.
• Strong passion for technology and a desire to continuously learn and grow.
• Ability to work independently and as part of a team.
• Good time management skills and the ability to multitask.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Problem-solving mindset and a proactive approach to challenges.

Nice-to-haves

• Relevant certifications such as Microsoft Certified IT Professional (MCITP) or IT Infrastructure Library (ITIL) certification are optional but beneficial.
• Knowledge on AWS Cloud.

Benefits

• Flexible schedule