Peabody General Contractors - Austin, TX
posted 3 months ago
We are seeking a dedicated and knowledgeable IT Support Analyst to join our team at Peabody General Contractors. The ideal candidate will be responsible for providing technical assistance and support to our internal users, ensuring their technological needs are met efficiently and effectively, including support for field and mobile devices. This role is crucial in supporting PGC's commitment to innovation and staying ahead in technology trends, providing end users with the chance to use cutting-edge projects and solutions. The IT Support Analyst will stay up to date with technological advancements and industry best practices for field and mobile device management, assisting with technology procurement, including researching and recommending hardware and software solutions for field and mobile use. In this position, you will install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions. You will provide technical support to users via phone, email, or in-person regarding hardware, software, network, and other IT-related issues. Diagnosing and resolving technical issues will be a key part of your responsibilities, including troubleshooting hardware and software problems on desktops, laptops, mobile devices (smartphones, tablets), and field equipment. Collaboration with other IT team members to improve systems and processes related to field and mobile device support will also be essential. Additionally, you will create and maintain documentation for IT processes, procedures, and troubleshooting guides, with a focus on field and mobile device support.