IT Support Analyst

Principle Choice Solutions - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Administrative and Support Services

About the position

The IT Support Analyst at Principle Choice Solutions LLC is responsible for providing first-line technical support and training to end users. This role involves troubleshooting software and hardware issues, documenting resolutions, and collaborating with technical resources to solve complex problems. The analyst will work within a ticketing system and provide support through various communication channels including phone, email, and remote access.

Responsibilities

• Supply and deploy technical solutions to business problems.
• Provide excellent customer support to all users within the organization and document each customer interaction.
• Offer basic and advanced hardware and software support to business users both locally and remotely via phone, email, chat, and remote tools.
• Administer end users following internal IT processes and procedures.
• Install and configure workstations, printers, and other end user requests.
• Provide moderate to advanced support of Office 365 product suite and Adobe Applications.
• Collaborate with the IT Support Supervisor to ensure issue tracking, documentation, and proper assignment of tasks is completed daily.
• Work with the team to improve documentation for end users through the ticketing system.
• Provide on-call support as necessary.

Requirements

• 1-3 years' experience in providing outstanding customer service through hardware and software technical support in a professional office environment.
• 1-3 years' experience using a ticketing system.
• Advanced hardware and software troubleshooting skills.
• High knowledge and proficiency of Windows 10, Office 365 Product Suite, Adobe, and other SAAS applications.
• Experience with Azure Active Directory and Microsoft PowerShell.
• At least 1 year of regular use of AD Users and Groups in providing normal AD administration.
• Attention to detail and strong communication skills.
• High sense of urgency with excellent researching abilities.

Nice-to-haves

• A+ Hardware and Software certification
• Network + certification

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities