IT Support Analyst

$60,000 - $75,000/Yr

Arrow Search Partners - Dallas, TX

Full-time - Entry Level

Dallas, TX

Administrative and Support Services

About the position

The IT Support Analyst will provide Tier 1 end-user support for a private investment firm, focusing on the installation, configuration, and management of end-user devices and software. This role is essential for ensuring smooth onboarding and offboarding processes, as well as maintaining the inventory of IT assets and providing support for video conferencing systems.

Responsibilities

• Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding.
• Physical setup of workstations, laptops, and smartphones.
• Manage end-user software & hardware inventory for company offices.
• Set-up and provide user support for video conferencing rooms and systems.
• Track all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system.
• Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory.

Requirements

• Bachelor's degree in related field
• 1-3 years of IT support experience
• Experience with Active Directory, machine access changes, and various authorization controls
• Experience creating, using, and updating scripts
• Experience with RMM solutions
• Experience with ticketing systems